1. Right to withdraw from online purchases
For consumer purchases made online or otherwise outside a commercial establishment, Brazilian law provides a right to withdraw within seven days from signing the contract or receiving the product or service, as applicable. If you exercise this right within the legal period, amounts paid will be returned as required by law. This policy does not create an exception for digital content or services.
2. How to request a refund
Email support@coldirect.online with the subject “Refund request.” Include your name, the email used for the purchase, the product or service name, the purchase date, and order or transaction reference if available. Do not send full card numbers or security codes.
We will acknowledge the request and, when a refund is due, submit it through the original payment method or payment provider as required. The time for the credit to appear may depend on the payment provider or financial institution.
3. SaaS subscriptions and recurring charges
You may request cancellation using the method described on the plan or account page, or by contacting us at the email above. Cancellation stops future renewal charges according to the billing terms shown when you subscribed. Any refund for the current billing period will be handled under applicable law and any specific refund terms disclosed for the plan.
4. Technology services
For custom or project-based technology services, cancellation, work already performed, deposits, and any refund will be handled under the written proposal or service agreement and applicable law. Please contact us promptly if you have a concern about delivery or the agreed scope.
5. Product-specific guarantees and legal rights
If a product offer includes a separate money-back guarantee, its duration and conditions will be clearly stated on that offer page. Such a guarantee is additional to, and does not reduce, statutory rights. If you believe a charge was duplicated or made in error, contact us so we can investigate.
6. Contact
Coldirect – Tecnologia & Marketing · CNPJ 69.447.541/0001-69
R. Dr. Galeão Carvalhal, 10, Gonzaga, Santos – SP, 11055-200, Brazil
Email: support@coldirect.online · Phone: +55 (13) 99721-5166