1. Who is responsible for your information?
Coldirect – Tecnologia & Marketing, registered in Brazil under CNPJ 69.447.541/0001-69, is responsible for personal information it collects for its own website, customer support, digital products, SaaS solutions, and technology services, subject to any separate notice provided for a particular service.
Registered address: R. Dr. Galeão Carvalhal, 10, Gonzaga, Santos – SP, 11055-200, Brazil. Privacy requests can be sent to support@coldirect.online.
2. Information we may collect
- Information you provide: name, email address, phone number, company details, account information, and the contents of messages you send us.
- Service and transaction information: information needed to create or administer an account, provide access, handle a purchase, or respond to a support request. Where a third-party payment provider is used, that provider processes payment details under its own terms and privacy notice; do not send full payment card details by email.
- Technical and usage information: information that may be generated when a website or service is accessed, such as IP address, browser and device details, timestamps, requested pages, and security or diagnostic logs, where available through our hosting and service providers.
3. Why we use information
We use personal information as needed to respond to inquiries, take steps requested before a contract, provide and administer products or services, process and support transactions, protect our systems, meet legal obligations, and establish or defend legal claims. Where consent is required, we will request it and you may withdraw it as provided by law.
4. How information may be shared
We may share relevant information with service providers that support hosting, security, communications, customer support, software delivery, analytics (if used), or payment processing. They may process information only as needed for their services and subject to applicable requirements. We may also disclose information when required by law or to protect rights, safety, and the integrity of our services.
Some providers may process information in other countries. Where an international transfer applies, Coldirect will use a transfer mechanism or safeguard required by applicable data-protection law.
5. Cookies and similar technologies
Our website or its infrastructure providers may use essential technical storage or similar technologies to deliver pages, maintain security, or support basic functionality. If non-essential analytics or advertising technologies are used, we will provide any notice and choice required by applicable law.
6. Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including to provide services, meet legal or accounting obligations, resolve disputes, and enforce agreements. We use reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.
7. Your privacy rights
Subject to applicable law, including Brazil’s Lei Geral de Proteção de Dados (LGPD), you may request confirmation of processing, access, correction, anonymization, blocking or deletion in applicable circumstances, information about sharing, portability where available, and withdrawal of consent where processing relies on consent. Send your request to support@coldirect.online. We may need to verify your identity before responding.
8. Children
Our website and services are intended for a general audience and are not knowingly directed to children. If you believe a child has provided personal information to us, contact us so we can review the request.
9. Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The current version and its update date will be published on this page.
10. Contact
For questions or privacy requests, email support@coldirect.online or use the details on our Contact page.